Here at Brightidea we are constantly working to provide the best experience for our customers to innovate more efficiently.

 

We understand that hiccups happen and support issues emerge. With our Brightidea Support Portal, administrators have access to an unparalleled on-demand resource for interactive support along with numerous tips, best practice docs, and video tutorials. We continually provide customers with the most up-to-date knowledge and support that facilitates innovation success. Over the years, the Brightidea Support Portal has quickly and effectively handled a range of customer support tickets with a 96% customer satisfaction rate.

Brightidea serves Fortune 2000 innovation leaders that offer a wealth of knowledge and experience. Within the Support Portal, the ability to facilitate peer-to-peer discussion is easy. The Brightidea Innovation Community is a forum where administrators can ask questions, post comments, share insights, and connect with some of the most experienced innovation practitioners in the world. Questions like 'how to promote participation' or 'what are the best practices for idea evaluation' are responded by innovation experts at companies like Emerson, etc. Customers get the most out of the Brightidea experience by having in-depth discussions and best practices tips while connecting with like-minded professional in a private setting.

Anthony Madama, Technical Support Manager at Brightidea, said, "Utilizing the Brightidea Innovation Community forum will allow the conversation to take place among our innovators at anytime. Bridging these innovative minds together could spruce great plethora of new methods and ideas to include in their social innovation programs."

Customers can feel secure in discussing and sharing anything from workflow details to design suggestions and configuration tips and tricks in confidence with community peers. Brightidea customers can join immediately here!