This post is part of the Innovation Management Practitioners Blog Series.
Innovation is never easy, and the Financial Services industry is far from a safe haven for the common challenges faced by all organizations. These days, the concept of 'financial innovation' has come under scrutiny, see one example in an Economist debate on the subject here. If you pull back and consider what financial innovations have contributed to overall growth and societal well-being, through improved services, protections, access to capital, etc.- it is hard to pinpoint the current state of innovation in the financial services industry. One of the industry's greatest innovations, securitization, proved to be unsuccessful when its method of pooling various types of debt to investors was abused and aided the resulting housing market decline. While there are no doubt roadblocks, and unfortunate examples of innovation gone wrong will continue to grab headlines, there are still many positive examples of improvements and positive steps forward that indicate innovation is alive and well. An increased focus on collective problem-solving, and purposed collaboration among stakeholders, backed by a commitment to streamline and optimize the actual process of innovation through smarter management, better technology, and a renewed commitment to openness, are rising to meet ever-changing needs.
Challenges
Innovation is on the mind of financial companies. A McKinsey Global survey found that 67% of executives in the financial-services industry view the need for increased innovation necessary to meet long-term and short-term performance goals. However, there are organizational struggles that prevent companies from structuring their innovations and seeing them through. The survey states that "around 70 percent [of executives] rate their performance as poor or merely adequate in the following categories: establishing clear incentives to innovate, setting clear targets and metrics for innovation initiatives, prototyping ideas for rapid commercialization, systematically providing funds for innovation projects, and developing a network of external partners." The innovation process can be a long one, especially in the eyes of financial companies looking for short-term execution with short-term financial results, therefore very few companies have dedicated budgets and organizations towards a formalized process for the generation of ideas, their evaluation and eventual implementation. While many organizations regardless of industry face the challenges mentioned above, there are additional hurdles which Financial Services has to address.
There tends to be a lot of incremental innovation because banking is a highly commoditized industry. Incremental innovation itself isn't a bad thing and is often undervalued. However, if it's the only option, you're in a dangerous situation since the less your customers are able to distinguish you from the competition, the higher the likelihood that they will simply choose the lowest priced option. This results in smaller margins and lowers the ability for all but a few to compete.
Financial Services is also heavily regulated which provides a whole host of issues ranging from limiting what new products can be offered to who you are even allowed to communicate with. For example, when looking to their internal audience for ideas or feedback, some organizations can't reach out to their entire employee base. Through issues such as SEC regulations, certain parties within the same organization aren't even allowed to collaborate which limits the quality of content in those discussions.
Security is also a major concern for everyone from the large institutions to the individual customer. CIOs are kept up at night worrying about data leakage which can result in huge fines from the SEC not to mention a risk for the enterprise as a whole. Individuals worry about everything from to their bank passwords getting in the wrong hands to identity theft.
Success Stories
Fortunately, there are a fair amount of success stories, many of which are the result of the industry's relatively high level of investment in technology. For example, Mint.com features a free user-friendly online platform that allows users to manage their money from multiple financial institutions. These services have existed for generations, but without leveraging the internet, they were previously only available to those with means.